3 Ways to Improve the Front Desk Experience

I got a reminder call yesterday afternoon regarding the doctor appointment I had scheduled today at 10:00am. A “courtesy” call conducted by a friendly enough, though bored-sounding, front office staffer seemingly going through the motions of checking my name off her to-do list.

In a Rush with No Time to Spare.

I rushed from one errand to another before my appointment this morning, and arrived right on time with a minute to spare and a little breathless. I signed in and took my seat with the rest of the patients patiently waiting. After 30 minutes, the front desk associate called my name to collect my co-payment. I handed her my credit card, to which she said, “Oh, we don’t take credit cards anymore; just cash or checks.” I had […]

  • Welcome to Kann Succeed! Welcome to Kann Succeed!

    Welcome to Kann Succeed!

Welcome to Kann Succeed!

“If your success is not on your own terms, if it looks good to the world but does not feel good in your heart, it is not success at all.” – Anna Pavlova

Hello everyone and welcome!  Let me tell you a bit about Kann Succeed Enterprises and what you can expect from us! (more…)