HiResSome of the most sought-after, talented physicians can be amazingly clueless when it comes to providing compassionate patient care.  When it comes to providing exceptional service, there is no greater time of need then when people find themselves or their loved ones in the hospital at their most vulnerable and anxious. Instead of reducing the patient’s anxiety, some only enhance it.

Most patients and their families are scared and anxious when visiting the hospital.  With so much attention in healthcare being placed on the patient experience, and rightfully so, it pays for all care providers, especially doctors, to understand the impact they have on their patients…even on their youngest ones.

The following memory, graciously being shared, comes from a very […]