Welcome To Kann Succeed Enterprises

What is exceptional service? As a customer, what makes you want to go back to a place, spend your hard-earned money, and more importantly, invest your precious time? With so many options out there, why would a consumer choose what you have to offer over the competition?

Kann Succeed Enterprises is passionate about delivering excellent service. We are committed to providing genuine, caring and unique services, programs, and support for our clients to help transform their customers and employees into Enthusiastic Brand Ambassadors.

Improving the world through excellent, memorable service…this is our mission. Helping our clients create memorable experiences for their customers…this is what inspires and motivates us. Delivering high quality unique programs, tools, and services specific to our client’s needs, on time and within budget…this is what you can consistently count on us for.

Formula for Success

Teamwork + Customers Always #1 = SUCCESS

Who We Are

Our Company Mission
Improving the world through excellent, memorable service…this is our mission.

Our Core Values

Kann Succeed Enterprises is firmly founded by its guiding principles and core values that shape and direct every choice and every decision made on behalf of each and every customer.

CARE ~ Everything we do, we do with genuine care for all who we serve.

“Never believe that a few caring people can’t change the world. For, indeed, that’s all who ever have.” – Margaret Mead

COMPASSION ~ Compassion and empathy are critical for delivering excellent, memorable service.

“If you want others to be happy, practice compassion. If you want to be happy, practice compassion.” – Dalai Lama
 
ENTHUSIASM ~ Enthusiasm for life, for service, for everything we do.  Enthusiasm is one of our most important assets.

“The most powerful weapon on earth is the human soul on fire.” – Marshall Ferdinand Foch
 
UNIQUE ~ Everything we deliver is designed to enhance and positively impact the unique attributes of our customer.

“Don’t think about what you’re missing, think about what you have that everyone else is missing.” – Unknown

QUALITY ~ Quality is a non-negotiable.  We deliver excellence or nothing else.

“Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.” – Steve Jobs

TRUST ~ Never compromise on trust.  We make trust the foundation of all our relationships and cultivate it every day.

“Trust yourself. Create the kind of self that you will be happy to live with all your life. Make the most of yourself by fanning the tiny, inner sparks of possibility into flames of achievement.” – Golda Meir

The Kann Succeed Approach

Teamwork + Customers Always #1 = SUCCESS

Our formula is simple, and we have the track record to prove it works.  Deliver consistently exceptional service … from the inside out…every day to every customer.

Your employees are one of your most influential brand ambassadors, carrying your company brand and reputation in their hands.  Delivering exceptional service to your customers should not solely be the job of your Customer Service department.

Kann Succeed believes that a solid, service-driven foundation must be engrained in an organization’s culture, in its DNA.  When supported by the culture, the service expectations are crystal clear to all employees.  Great companies know this, live this, and levy their teams to deliver consistently exceptional customer experiences.  The outcome?  Sustainable, desired results for the business that build loyalty and transform all your customers, internal and external, into Enthusiastic Brand Ambassadors.

Services Offered
Kann Succeed Enterprises specializes in developing and implementing five-star hospitality training programs, secret shopping programs, exemplary concierge programs and concepts, as well as offer unique, customized tools to achieve success.  With our proven track record for building successful, sustainable service-driven cultures, Kann Succeed Enterprises can launch programs of various scopes, budgets and timelines, never sacrificing quality. 

 

Who We Serve

Kann Succeed Enterprises is passionate about improving the world through excellent, memorable service.  We specialize in delivering five-star, exceptional service in non-traditional environments – including healthcare, retail, and shopping center development.  We are committed to providing our clients with the best tools, programs, and services to help our clients build service cultures that their customers, team members, vendors, and stakeholders unabashedly love.

Awards and Recognitions

ICSC Maxi Award Finalist; Merit Award Public Relations/Corporate (2005)
ICSC Maxi Award Finalist; Merit Award The Grove Shopping Center (2003)
SCMDA MAGIC Award – Public Relations (2003)
SCMDA MAGIC Award – Sales Promotion (2003)
ICSC Panelist: “Behind the Scenes” Operational Snapshot of The Grove Shopping Center (2005)
Outstanding Hospitality Award; Caruso Affiliated (2007)
“Kellee Everts Hospitality Excellence Award” – Caruso Affiliated West Valley Properties (2011)
Guest Speaker UCLA Site-Specific Statistics Graduate Class (2005)
Master Motivator Award – The Grove Shopping Center (2004)
Stein Award recipient; Eddie Bauer (1995 and 2000)
Best of Bauer Award recipient (2000)
Kirkpatrick Four Levels of Evaluation Model Certified
Ritz Carlton Executive Education Leadership Certified

Testimonials
I’ve had the opportunity to work with Kellee throughout 2014, and most recently on a unique project regarding video production on a service training video for our Ministry. Kellee worked with me and our onsite team to deliver a product that was customized specifically to our needs. I especially appreciated the way that she kept our needs in mind throughout the entire project, and how she worked and interacted with our team, including our new CEO to deliver a fantastic result!

For me working with Kellee is a joy because of several key traits and skills. Specifically:

• Her passion for improving service, one person at a time
• Her integrity, professionalism, and work ethic. She has an amazing attention to detail, and is incredibly easy to work with
• Her ability to partner on the creative process and help make the vision we had for our project a reality. She truly collaborates with us to improve our teams and achieve our goals.
• Her ability to work within our budget, maintain quality, and eliminate any surprises or cost increases

I hope to have the opportunity to work with Kellee again in the near future. I cannot recommend her highly enough for her talents and the value she brought to our organization.

Mark L. Stock, Director, Service Excellence/Patient Experience,
Providence Saint John’s Health Center

 

“I had the opportunity to work with Kellee since 2002 at The Grove and Caruso Affiliated.  When she arrived she oversaw and implemented the hospitality programs for the property and company.  She grew and developed these programs to what they are today, nationally recognized for their quality and service.

In addition to creating some of the best programs in the country, she is extremely ethical, straight forward and unwavering in her pursuit of perfection.   Her training sessions were given to a wide range of employees from executives to hourly employees.  She relates well with everybody and her sessions were very thorough and impactful.   She is strategic with the programs and their implementation.

I understand that she has founded Kann Succeed Enterprises, a company that serves as a strategic partner in engaging employees & customers in “the experience” of their unique brand via hospitality and leadership training, secret shopping and loyalty programs and organizational development.  She provided all of this with distinction at our properties.

Kellee is a rare individual that delivers what she offers.   I highly recommend Kellee and Kann Succeed Enterprises.”

Daniel J. Burgner,  Executive Vice President; Caruso Affiliated

 

“Kellee is that rare mix of studied professionalism and unbridled passion. Her commitment to creating teams that focus on exceptional service is unmatched, due largely to her talent for “walking her talk”. Kellee never trained or asked an associate to do anything she was unwilling to do herself…a rare commodity in upper level executives. She’s inspiring, courageous, and always looking for ways to improve and be better. Working with Kellee was truly one of the highlights of my professional career to date.”

Richard Ness, Guest Services Supervisor at Hotel Palomar Phoenix – A Kimpton Hotel

 

“Thank you for sharing Kellee’s experience and expertise with Saint John’s Health Center.  She has worked with a few of our staff to create a new training program for all of our employees.  It brings in the successful service excellence techniques she established at The Grove, and builds on Saint John’s traditions of caring.  Kellee has given generously of her time and talent to create this new plan, which I believe our employees will find entertaining and inspirational.  It will help them develop a whole new level of customer service skills to enhance the Saint John’s experience for our patients and their families.”

Lou Lazatin, former President and CEO; Saint John’s Health Center, Santa Monica, CA

 

“Kellee is one of my favorite people in the world. Our relationship has been of a professional nature, but she is so warm, positive, creative and receptive that working on a project with Kellee feels like working with my best friend- a dream collaboration!  We met almost a decade ago when she hired me to produce films for Caruso Affiliated that would complement the training program she engineered for the company.  Before each meeting, Kellee anticipated and researched answers to every conceivable question making our time together more productive and effective.  She communicated the CEO’s vision clearly to my team so we were able to give the company exactly what they wanted.  Her thoroughness and familiarity with her product allowed maximum creativity in our jobs because she was so adept at hers.  She contributed to the writing of the script and offered clever problem-solving even in areas that were outside of her expertise.  Her passion for service is obvious and spills over to every interaction she has and what a society this would be if everyone in every aspect of service was trained by Kann Succeed.  It sounds lofty, but truly every industry has a service element and when an employee is trained by Kellee, every customer they interact with feels more valued and understood.   Kellee is one of the most loyal, committed, hard-working, professional and kind people I know and she does it all with an effortless grace.  I endorse her and Kann Succeed wholeheartedly.” 

Valerie Weiss, President and Filmmaker, PhD Productions

 

“I want to express my appreciation for the excellent job you did in creating Saint John’s new Service Excellence Training Program.  Basing it upon the proven, successful principles of the Customer Service Training you implemented at The Grove, you were able to take our existing “Living the Spirit of Saint John’s” plan and create a program that is clear, easy to understand, lively and entertaining, and incorporates Saint John’s Mission and Core Values.  It was a pleasure working with you on developing this program.  Thank you for sharing your expertise and creativity with Saint John’s.”

Maura Winesburg, former Vice President, Ancillary Services and Quality Improvement; Saint John’s Health Center, Santa Monica, CA

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